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Fire & Water - Cleanup & Restoration

How to Hire A Good Company

11/6/2022 (Permalink)

Tips about How to Hire a Service Contractor

Good service providers are concerned with customer satisfaction. They want to turn customers into repeat business clients. Shady companies are about making as much money as possible from each job and customer.

Solid companies are in business for the long haul. They care about our community and its reputation. In a town like El Centro, a bad reputation spreads quickly.  

Many companies are honest and mean well, but they fail to deliver on quality or have other serious shortcomings that impact their customers. The typical weaknesses are:

  • Not putting estimates in writing
  • Late arrival
  • Poor communication during the job
  • Working messy
  • Missing deadlines

Of these five problems, the lack of clear communication is the basis for 80% of customer complaints concerning contractors. The remedy seems simple, keep all parties informed using text memos and photographs, face-to-face conversations followed by a written summary of the discussions. However, communication failures seem part of the human condition and quickly become the most significant obstacle in developing a stable professional relationship.

It would be best if you had confidence in the vendor you intend to hire. Be sure to ask potential service providers how they update and inform you about your project from start to finish. Observe how well the prospective contractor communicates with you during their sales process because this is often a strong indicator of how you will be treated after becoming their client.

SERVPRO of El Centro knows the five most common shortcomings that can be relationship killers. While we are not 100% perfect, we do our best to provide top-level service by providing written estimates, arriving on time, communicating well, maintaining a clean and safe job site, and meeting our promised deadlines.  

When a mistake happens, we will own up to it and do our utmost to correct it because we want satisfied customers. We aim to make you happy and build a solid reputation in El Centro and the Imperial Valley.  To reach our SERVPRO of El Centro office for more information or service, please call 760-337-5858.

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